I quite often get asked about the best way to complain when things have gone badly wrong. This could be with banks, tradesmen, noisy neighbours, suppliers, faulty goods, etc just to name a few.

It is most peoples’ nature not to make a fuss and to suffer in silence. What I would say to these people is that they shouldn’t just suffer in silence. Quite often the problem is quickly and easily resolved via a polite letter explaining the problem.

The Consumer Direct Website is an excellent place to start as they have a number of complaint template letters and information about handling complaints in a professional manner. click this link to find out more http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/

If you had success from complaining please let our visitors know.

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